Privacy Policy

1. Introduction

Collective Church Salem ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, and telephone number that you voluntarily provide through forms on our website.
• Phone Numbers: Mobile phone numbers provided when you opt in to receive SMS messages from Collective Church Salem.
• Usage Data: Information about your internet connection, browser type, operating system, and usage details.
• Cookies & Tracking Data: Information collected through cookies and similar tracking technologies.

3. SMS / Text Messaging

Collective Church Salem operates an SMS text messaging program to communicate with our community. This section explains how we collect, use, and protect your mobile phone number and SMS consent.

Types of Messages

We send two categories of text messages:

• Transactional / Non-Marketing Messages: Service reminders, event notifications, and general church updates (e.g., service time changes, upcoming events, prayer requests).
• Marketing / Promotional Messages: Special announcements, campaigns, and community outreach messages.

How You Opt In

You may opt in to receive SMS messages from Collective Church Salem by visiting our Contact page at collectivechurchsalem.com/contact and completing the contact form. The form includes two separate, optional consent checkboxes — one for transactional messages and one for marketing messages. Checking either or both boxes constitutes your explicit consent to receive that category of messages. Providing your phone number alone does not grant SMS permission.

Opt-In Confirmation

Upon opting in, you will receive a confirmation message: "You are subscribed to receive [message type] from Collective Church Salem via SMS. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help."

Message Frequency

Message frequency may vary depending on church activities, events, and announcements. You can expect to receive messages on an as-needed basis, typically ranging from 1–8 messages per month.

Fees & Charges

Message and data rates may apply. Collective Church Salem does not charge for SMS messages, but your mobile carrier may charge standard messaging and data rates. Contact your mobile carrier for details.

How to Opt Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After sending STOP, you will receive a final confirmation message and will no longer receive SMS messages from us. You may also contact us directly at the information below to request removal.

Help

If you need assistance with our messaging program, reply HELP to any message you receive. You may also contact us directly at [email protected].

Privacy of Phone Numbers & SMS Data

SMS consent and phone numbers are not shared with third parties for marketing or promotional purposes. All SMS opt-in data and consent information is excluded from any data sharing arrangements. This information will not be sold, rented, or traded to any third party. We may share your phone number only with our SMS service provider (e.g., Twilio/GoHighLevel) solely for the purpose of delivering messages you have consented to receive.

4. How We Use Your Information

We use the information we collect to:

• Present our website and its contents to you.
• Provide you with information, services, and communications you request.
• Send SMS messages you have consented to receive.
• Notify you about events, services, and church updates.
• Analyze usage patterns and improve our website.
• Fulfill any legal obligations or enforce our Terms of Service.

5. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. We use cookies for essential website functions, analytics, and preference storage.

6. Data Security

We have implemented appropriate technical and organizational security measures to protect the security of any personal information we process. However, no electronic transmission over the Internet can be guaranteed to be 100% secure. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• SMS Opt-Out: Opt out of SMS messages at any time by replying STOP.
• Withdraw Consent: Withdraw your consent to data processing at any time.

To exercise any of these rights, contact us at [email protected].

8. Contact Information

For questions about this Privacy Policy or our privacy practices, contact us at: